fromTearsheet2 weeks ago3 things Klarna: AI strategy reversal, credit losses, and banking move - TearsheetKlarna is redefining its customer service approach by re-integrating human agents after initial reliance on AI led to a decline in customer experience.
fromTearsheet3 weeks agoSmall bank, big moves: Why a bottom-up strategy beats rip-and-replace in Gen AI - TearsheetEffective Gen AI implementation for small banks involves bottom-up strategies focusing on specific use cases rather than complete overhauls.
Artificial intelligencefromTearsheet2 months agoThe double-edged sword of Gen AI: Harms and risks for consumers and employees and why nobody talks about it - TearsheetThe financial sector avoids discussing Gen AI's risks to maintain a positive brand image, despite potential harms.
Artificial intelligencefromHarvard Business Review2 months agoForget What You Know About Search. Optimize Your Brand for LLMsConsumers are increasingly using Gen AI platforms for product recommendations, moving away from traditional search engines.
fromInfoQ3 months agoAdoption of the Model Context Protocol Within the Java EcosystemThe Java MCP Server Configuration Generator simplifies running MCP servers for developers using JBang.
fromInfoQ4 months agoQCon London: How to Design GenAI Interaction From the Company That Designed Apple's First MouseDesign thinking ensures impactful products; Gen AI can enhance user connection and interaction.
Marketing techfromTearsheet4 months agoHow Credit Unions are empowering their lending and marketing teams with Gen AI - TearsheetGen AI enables smaller institutions to enhance lending and marketing practices by streamlining data analysis and decision-making processes.