H&R Block's AI Tax Assist tool, launched in December 2023, provides tax law answers and guidance through an interactive chat interface, enhancing DIY tax filing confidence.
Heather Watts, H&R Block's senior vice president, highlights their efforts to continuously expand the AI content model, ensuring users have accurate information as they navigate their tax situations.
The AI tool is designed for accuracy, relying solely on H&R Block’s verified tax data, and is updated quickly in response to legal changes, ensuring timely support.
Notable competitors like Intuit's TurboTax are also incorporating AI tools, which enhance user experience by identifying errors, guiding users in both English and Spanish.
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