Teleperformance, the largest global call center operator, is implementing AI technology to neutralize the accents of English-speaking Indian agents in real-time. This innovation aims to enhance communication quality in customer support roles. Developed by Sanas, the AI-driven solution works with background noise cancellation to improve clarity. Teleperformance's $13 million investment in Sanas highlights its commitment to AI integration, with plans to invest up to $104 million in further AI collaborations this year. The technology is expected to foster better connections between customers and agents, boost overall customer satisfaction, and optimize call handling times.
Teleperformance has invested $13 million in the AI technology from Sanas to neutralize Indian agents' accents, enhancing clarity and boosting customer interactions.
With AI, Teleperformance aims to enhance the connection between customers and agents while reducing call times, creating a beneficial scenario for both.
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