SAP's Joule is increasingly transforming IT interaction by serving as a central orchestration layer for AI agents. Initially launched 1.5 years ago to answer basic inquiries, Joule has expanded its capabilities significantly, enabling it to communicate across SAP systems in 11 languages. Now equipped with 1,600 skills, Joule helps streamline tasks such as order creation and information sharing, redefining how business professionals engage with complex applications. This evolution alleviates the burden of navigating outdated software, promising enhanced efficiency and user empowerment as businesses further adopt the technology.
"Joule has now become more of an orchestration layer for all AI agents operating in the background, which Joule can control to obtain information or perform tasks."
"The number of 'skills' that Joule has at its disposal has now risen to 1,600, which will only continue to grow."
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