Clara Shih highlighted that generative AI's unreliability, such as hallucinations and biased information, frustrates companies from releasing AI-incorporated products widely.
Salesforce's trustworthiness with customer data allows them to ground AI effectively, addressing the challenge of reliability in generative AI models.
Shih emphasized the importance of trust in AI, beyond data security, and noted that Salesforce implements AI internally to understand and address customer concerns.
Salesforce has a history of AI development, starting with Einstein in 2016, focusing on predictive AI before debuting EinsteinG a few months after OpenAI's ChatGPT launch in 2022.
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