Upon completion of the deal, Salesforce will benefit from an extension in its autonomous agent capabilities within 'Agentforce Service Agent' by incorporating Tenyx's technology.
The integration of Tenyx's deep knowledge of voice AI with Salesforce Service Cloud positions Salesforce to set new standards in customer experience.
Notably, Tenyx's co-founders - CEO Itamar Arel and CTO Adam Earle - will be making the move to Salesforce as part of the acquisition.
Salesforce's talent acquisition tactic is becoming a recurring trend as companies increasingly adopt a strategy similar to acquiring AI expertise.
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