Clients think "they have to DIY their AI. It's not true," Benioff said - using the acronym for do-it-yourself - Thursday during an interview with Bloomberg Television at the company's annual Dreamforce conference in San Francisco. "This is a shock to them and it's exciting for us."
Salesforce has acknowledged the new technology may replace workers. Its AI agents will let companies increase their workforce capacity during busy periods without having to hire additional full-time employees or "gig workers," Benioff said earlier this week during a speech at the conference.
"We want to get a billion agents with our customers in the next 12 months," Benioff said. The software company recently unveiled a change in its AI strategy to focus on building AI "agents" that don't require human supervision for specific tasks such as customer service or scheduling sales meetings.
While "our security is rock-solid," customers still must take measures to prevent incursions such as through phishing attempts, Benioff said. "We can do our part, but customers need to do their part."
[
Collection
]
[
|
...
]