Salesforce CEO Marc Benioff revealed that the company now relies on artificial intelligence for up to 50% of its workload, reflecting a broad trend among tech giants to leverage AI capabilities. Benioff emphasized that AI is increasingly taking over tasks traditionally carried out by humans, allowing teams to focus on more strategic initiatives. Salesforce has achieved a high accuracy rate with its AI offerings, which are being used by major companies like Walt Disney Co. The shift towards AI is drastically changing workforce composition, leading to a leaner approach in tech industry staffing.
All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher value work.
It's these agents, these digital laborers, digital employees who are out there doing this work servicing the customers, selling to the customer, marketing to the customer.
Benioff also estimated that Salesforce has reached 93% accuracy with the AI product it's selling to customers, including Walt Disney Co.
Companies are in a race to the bottom, competing to see who can manage their workloads with fewer human resources, relying on AI.
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