Salesforce has launched Agentforce, a low-code platform for creating AI agents that automate tasks without needing human intervention. It emphasizes collaborative functions between humans and bots.
Agentforce is not just about chatbots; it's designed for deeper functionality, which reflects Salesforce's aim to support customer success through intuitive AI. It encourages a productive interplay between human users and agents.
CEO Marc Benioff criticized competitor Microsoft’s Copilot for inaccuracies, describing it as 'Clippy 2.0' and stating that its data handling results in customers having to manage extensive issues caused by data 'spills'.
Salesforce's strategy highlights AI's pivotal role in modern enterprise solutions, with Agentforce presenting a progressive approach to automation that seeks to integrate AI seamlessly into existing workflows.
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