AI leaders at the Phoenix Global Forum discussed the rapid adoption of workplace AI and its implications for productivity and transformation. ServiceNow's Kellie Romack highlighted impressive results, with their AI application reducing a compensation process from four days to eight seconds, yielding an estimated $350 million in productivity. However, Bain & Co.'s Anne Hoecker warned that many companies remain stuck in limited AI pilot programs, achieving only micro-productivity. Microsoft’s Kristin Emery emphasized the importance of ethical AI and legislative support, noting over 700 AI-related bills introduced in the U.S. this year.
Robot co-workers may be arriving in your office sooner than expected, according to AI leaders who spoke at the recent Phoenix Global Forum, according to AXIOS.
AI is not a magic wand—it's a tool that requires an entire business transformation and embrace to reap real benefits.
My fear that keeps me up at night is that sometimes legislation is passed too quickly without the input or the thoughtfulness that we need to protect consumers.
Companies seeing the most benefit from AI are those that build in ethical guardrails early.
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