The 2025 Generative AI in Professional Services Report from Thomson Reuters reveals a significant disconnect between enthusiasm for generative AI in the legal sector and the understanding of its actual value. Although many firms are adopting AI tools and clients desire their use, only a small percentage track the return on investment. With 79% of firms predicting GenAI integration by 2027, the urgency for clarity on AI's impact and ROI has never been more critical. Misaligned expectations and communication gaps hinder progress in this evolving landscape.
"While it's easy to blame the hype cycle for the confusion over AI's value proposition, it appears to run deeper in the legal industry."
"79 percent of firms surveyed expect significant GenAI integration by 2027, reflecting the technology's anticipated centrality to future workflows."
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