When I finally reached my insurance broker, he told me the reason Travelers revoked my policy: AI-powered drone surveillance. My finances were imperiled, it seemed, by a bad piece of code.
Travelers not only uses aerial photography and AI to monitor its customers' roofs, but also wrote patents on the technology - nearly 50 patents actually. And it may not be the only insurer spying from the skies.
This didn't just feel creepy and invasive - it felt wrong. Literally wrong: There was nothing wrong with my roof.
Its algorithm didn't detect an issue with the foundation or a concern with a leaky pipe. Instead, as my broker revealed, the ominous threat that canceled my insurance was nothing more than moss.
#ai-powered-surveillance #insurance-industry #privacy-concerns #homeowners-insurance #risk-assessment
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