Generative AI (genAI) agents represent a significant evolution from traditional conversational AI assistants, as they can autonomously trigger and execute multi-step processes without direct user instructions.
Unlike standard AI assistants that respond to direct commands, autonomous AI agents are event-driven, allowing them to handle complex tasks like customer inquiries and inventory checks independently.
For instance, a configured AI agent may automatically access customer account information and previous communications upon receiving an email, demonstrating its capability to streamline operational tasks.
Microsoft highlights diverse applications for AI agents, which can be customized for various operational needs, ranging from onboarding employees to enhancing supply chain efficiency.
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