Companies such as Microsoft, Coinbase, and Shopify require employees to use generative AI tools like ChatGPT. Some employers deploy tracking software to identify workers who do not comply or for other reasons. Supporters credit generative AI with boosting productivity and enabling reductions in labor costs or increases in output. Employer spending on AI doubled to an estimated $10.3 million in 2024, according to Bain & Co. Leaders and managers report using generative AI several times a week while regular use among frontline employees remains stalled at about 51% according to a June Boston Consulting Group survey. Workers are invited to report their experiences.
In a growing number of workplaces, using generative AI tools like ChatGPT isn't optional for employees. Companies such as Microsoft, Coinbase, and Shopify now require it. Some are even using tracking software to identify which workers aren't complying, among other reasons. These AI proponents credit the technology for boosting productivity, which could help them reduce their labor costs or increase output.
A lot is at stake. The average amount of money employers spent on AI doubled in 2024 from the year prior to $10.3 million, according to estimates from management-consulting firm Bain & Co. Yet not all workers are on board the AI train. While more than three-quarters of leaders and managers say they use generative AI several times a week, regular use among frontline employees has stalled at 51%, a June survey from Boston Consulting Group shows.
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