Marc Benioff believes that AI will enhance rather than displace white-collar workers at Salesforce. He argues that the industry should move beyond fears of mass layoffs due to AI. While Salesforce has paused hiring in certain roles to focus on AI productivity, there is an increase in sales-related hires driven by customer demand for AI deployment. Benioff's perspective contrasts with others in tech who foresee significant job losses due to automation. He emphasizes the need for a positive view of AI's impact on the workforce.
"When I'm talking to our customers, I'm not hearing them say, 'Oh, now I'm laying off these people because this A,B,C technology increase because of AI.' So, I think we need to somehow shed the fear of what that all means."
"Right now, for engineering organization, because of the incredible productivity opportunity, for AI in engineering this year, let's take some time to actually incorporate that in so we're not focused on hiring another thousand, 2,000, 3,000 engineers."
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