Law firms must now decide how their AI adoption levels impact their competitive positioning, reputation, and ultimately, their clients. This includes considering the implications of AI in enhancing client experiences.
The advent of GenAI has raised the stakes. Law firms need to balance human expertise and technological innovation, a challenge that has evolved since the Industrial Revolution.
Firms face the critical question of crafting the optimal blend of human expertise and AI to ensure competitiveness in the next five years.
An anti-AI approach might appeal to clients preferring traditional services, but as AI transforms the legal landscape, this strategy may risk long-term relevance.
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