Klarna says its AI assistant does the work of 700 people after it laid off 700 people
Briefly

from www.fastcompany.com2 months ago
The app-based AI chatbot already handles two-thirds of all customer service chats, the company said Tuesdaysome 2.3 million conversations so far...
www.fastcompany.comhttps://www.fastcompany.com/91039401/klarna-ai-virtual-assistant-does-the-work-of-700-humans-after-layoffs
Klarna boasted in its announcement on Tuesday that the AI assistant is doing the equivalent work of 700 full-time agents.
www.fastcompany.comhttps://www.fastcompany.com/91039401/klarna-ai-virtual-assistant-does-the-work-of-700-humans-after-layoffs
Read at www.fastcompany.com
#klarna #ai-chatbot #openai #customer-service #profitability
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