Klarna only needs half its staff, because AI lets the buy-now-pay-later company 'do much more with less'

Klarna plans to reduce its workforce from 3,800 to around 2,000 as it aims to increase efficiency and cut costs using artificial intelligence.

Siemiatkowski stated that the company believes it can operate effectively with half its current staff by utilizing AI technology to fill gaps left by departing employees.

Klarna’s AI assistant claims to handle the workload of 700 full-time employees, outperforming human agents in accuracy and matching human employee satisfaction.

While Klarna is cutting jobs, competitor Affirm has yet to replace any staff with AI, indicating a different approach to cost savings and workforce management.

Read at Business Insider