"Copilot will fundamentally transform our relationship with technology," he declared. The AI assistant, he predicted, would give birth to an "era that uplifts every person, industry, community, and country."
To assess the tool's rollout - and the central role it plays in Microsoft's historic, all-out investment in AI - Business Insider reviewed internal emails and pay spreadsheets, spoke with customers and competitors, and interviewed 15 current and former Microsoft insiders, most of whom requested anonymity to speak freely about internal matters.
I really feel like I'm living in a group delusion here at Microsoft," one longtime employee told BI. The company touts that "AI is going to revolutionize everything," the person said, "but the support isn't there for AI to do 75% of what Microsoft claims it'll do."
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