IBM's CEO, Arvind Krishna, revealed that the company replaced several hundred HR jobs with AI, yet overall employment has risen due to reinvestment in areas like software engineering and sales. The automation of routine tasks through AI tools like AskHR has freed up resources, enabling more focus on critical roles that require human engagement. Over two years, AI implementation has led to a $3.5 billion productivity increase across 70 business sectors. Despite layoffs, IBM's employee count stands at 270,300, underscoring a strategic shift in workforce dynamics amid AI advancements.
IBM CEO Arvind Krishna stated, 'Our total employment has actually gone up, because what [AI] does is it gives you more investment to put into other areas.'
CTO Ji-eun Lee highlighted, 'IBM's AskHR agent has automated 94% of simple, routine human resources tasks, like vacation requests and pay statements.'
Krishna emphasized the importance of roles focused on 'critical thinking,' stating that these jobs involve 'facing up or against other humans, as opposed to just doing rote process work.'
Lee noted a 'productivity improvement' of $3.5 billion over the past two years due to AI implementation in over 70 business areas.
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