Klarna's decision to discontinue Salesforce and Workday stems from its AI strategy, aiming for a more agile tech stack that no longer requires these SaaS providers.
Salesforce's Marc Benioff expressed confusion regarding Klarna's departure from widely-used enterprise platforms, questioning how they handle data management, compliance, and governance without them.
Benioff emphasized the importance of maintaining visibility over customer and internal data, challenging Klarna's assertion that AI can effectively replace established CRM systems.
The move raises questions about Klarna's understanding of AI's role in enterprise and suggests that a shift away from trusted platforms may lead to data management issues.
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