"Simon Brown, EY's global learning and development leader, has spent nearly 2 years helping the firm's 400,000 employees prepare for an AI-driven future. What are the top questions C-suite executives need to ask their teams about agentic AI initiatives? Are people aware of what's possible with agents? Are we experimenting to find ways agents can help us? Do we have the skills and knowledge to do that properly?"
"How can leaders assess whether their organization has the right culture for agentic AI? Look at how AI tools like Microsoft Copilot are being embraced. Are people experimenting and finding productivity value, or are they threatened and not using it? If leaders are role modeling use and encouraging their people, that comes through in adoption metrics. Culture shows through communication, leadership role modeling, skill building and time to learn."
AI is shifting from simple automation to autonomous agents, driving a major workforce transformation that demands culture change, skills development, and workforce planning as capabilities rapidly increase. Executives need to evaluate awareness of agent capabilities, levels of experimentation, skill readiness, and cultural support for learning and safe failure. Cultural readiness is visible in adoption patterns, leadership role-modeling, communication, dedicated learning time, and measured productivity gains using tools like Microsoft Copilot. Organizations face ambiguity about tools, use cases, and value drivers; some adapt well through experimentation while others require clearer direction to avoid costly failures.
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