AI agents combine automation, conversational experiences, and process orchestration capabilities to lead us to the next phase of generative AI evolution and digital transformation.
Platforms such as Appian, Atlassian, Cisco Webex, Cloudera, Pega, Salesforce, SAP, ServiceNow, and Workday announced AI agent capabilities this year, while public cloud agents such as Amazon Q Developer are embedded in the developer experience.
Their unique ability to act—that is, write data and make API calls—represents a huge advantage in how businesses can not just gain information from their AI tools but use those tools to perform actions.
The AI agent market size was valued at $3.86 billion in 2023 and is expected to grow at a compound annual growth rate of 45.1% from 2024 to 2030.
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