In ideal circumstances, designers are involved in product development at the ground floor of AI development, starting at the discovery phase. This is where we evaluate whether AI is even necessary for our product to meet its intended goals. Our focus should be on user needs rather than the flashiness of technology.
Having a basic understanding of how AI works is important as it'll help us make informed judgments about whether it is truly a suitable solution. Ultimately, engaging early ensures AI solutions adapt to users - not the other way around.
When AI solutions are predetermined, designers can still influence outcomes by focusing on inputs and outputs, the two areas where users interact directly with AI. Effective input design can significantly enhance the user experience with AI-based applications.
Discussions of risks and ethical considerations can provide an opportunity to factor in evaluations in the product development cycle. Bringing designers in early allows a better alignment of AI capabilities with user needs.
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