Salesforce's new Agentforce service allows companies to create AI agents that complete tasks for workers, with aspirations for widespread adoption across various sectors in the near future.
CEO Marc Benioff characterized the potential of AI agents at Dreamforce 2024 as transformative, emphasizing they represent the future trajectory of AI within organizations and industries.
Benioff criticized competitors like Microsoft for their lackluster AI services, using terms like 'DIY AI' to highlight inadequacies in delivering on their initial promises.
Despite the saturation of AI in tech discussions, Salesforce's approach at Dreamforce felt refreshingly different, focusing less on 'AI' and more on actionable AI agents.
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