Applied Labs is a startup founded by ex-Scale AI leaders, raising $4.2 million to implement agentic AI in enterprise support teams. Their flagship solution provides AI customer support agents tailored to specific business needs. The co-founders identified inefficiencies in support processes and utilized their expertise to establish tailored AI solutions. Michael Woo emphasizes the surge in corporate interest regarding AI integration, highlighting that issues now lie in data and setup rather than model capabilities. The timing aligns with other tech giants expanding into agentic AI, positioning Applied Labs within a growing market for AI-enhanced efficiency.
For companies, there's an explosion of C-Suite and boardroom interest into the question, what is our AI strategy?
The bottleneck isn't the model anymore - LLM quality, speed and cost have reached an inflection point where almost every business can save time, cost and improve the quality of their support and ops.
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