"AI-powered chatbots are transforming customer service by managing inquiries, complaints, and refunds, which are essential for ensuring customer satisfaction and enhancing brand perception."
"85% of customer service leaders are currently exploring AI solutions for customer interactions, emphasizing the urgency for companies to adopt these technologies to maintain competitiveness."
The article highlights the growing reliance on AI-powered chatbots for managing critical customer interactions such as inquiries, complaints, and refunds. This shift aims to improve customer satisfaction, brand perception, and ultimately drive sales. A survey indicates that 85% of customer service leaders are investigating AI solutions, pointing to a trend where companies must adopt these technologies to stay competitive in the market, or risk falling behind in customer engagement.
Read at Harvard Business Review
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