The thing that I see from demoing the product a lot involves people saying, 'I've never seen an AI agent do that before.' That's the core thing that we're able to do. You know, if we're going to succeed it's going to be off the back of that.
Lorikeet's hallmark is that, from the beginning, Hind and Hall ran towards untangling customer service processes in highly-regulated and famously complex industries. This isn't AI that reads and writes emails, but rather AI that's built to automate workflows and run internal mini-projects.
As Square Peg partner Pirize Sabuncu said via email, Lorikeet is 'not selling process improvements, they are promising a new way to approach the complexity of customer service in industries that typically frustrate.'
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