Duolingo is shifting to an 'AI-first' operational model, as announced by CEO Luis von Ahn in an internal email. This strategy involves phasing out contractors for tasks that can be automated. Von Ahn emphasized that this transition requires a fundamental rethinking of workflows and the employment of AI in various aspects, including hiring and performance evaluations. The goal is not only to improve productivity but to meet the company's mission of scaling content creation without the bottlenecks imposed by manual processes. This approach aims to empower employees to focus on creative problem-solving.
Duolingo will gradually stop using contractors for work that AI can handle, aiming to become AI-first, reducing human repetitive tasks and focusing resources on creativity.
Luis von Ahn described being 'AI-first' as a fundamental rethink of work, indicating minor modifications won’t be effective in this transformative initiative.
'AI isn't just a productivity boost... We owe it to our learners to get them this content ASAP,' said von Ahn, emphasizing the necessity of scaling content.
Duolingo’s strategy aims not to replace employees but to eliminate bottlenecks, allowing staff to concentrate on creative problem-solving rather than routine tasks.
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