Derby City Council aims to save almost £12.5m annually by utilizing AI tools across 261 identified tasks, particularly focusing on 54 key areas including adult social care, debt recovery, and customer service.
AI implementation at Derby City Council aims to improve efficiencies, redirecting staff towards higher-value work, rather than fully automating human tasks or taking services away.
AI tools like chatbots, Darcie and Ali, have already handled over a million web and phone queries, exceeding the council's initial expectations by handling 43% of phone calls.
#derby-city-council #ai-implementation #cost-saving #efficiency-improvement #public-sector-technology
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