The opaque use of algorithms is automating exploitation, depriving couriers of essential information regarding pay and job allocations, leading to precarity and stress.
Workers are often left in the dark about why they've been deactivated or paid less, as many decisions impacting them are made by algorithms.
The coalition emphasizes that transparency is crucial, arguing workers need to understand the rules governing their work to maintain their rights.
As pressure mounts for AI system transparency in various sectors, the takeaway delivery industry faces demands for similar accountability regarding their algorithmic processes.
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