""I want to stack the odds that we will help our people reinvent themselves," Fraser explained. "[We want staffers to] feel they've got a bit of control by having the training...Our people should be as much in the driving seat as possible. We're encouraging our people saying, 'Not that AI is going to take your job away, but someone using AI is going to probably be better at your job than you are.' So, how do we equip you to use [AI tools]?""
""AI has the potential to make tremendous changes. It's going to create huge numbers of new jobs that we can't even imagine what they are today," Fraser recently told The Washington Post at Davos. "It will change the nature of what people do every day...And it will take some jobs away.""
AI agents are becoming new coworkers and office assistants and are driving widespread layoffs, with more than 54,000 announced job cuts last year. Citigroup mandated required AI training for 175,000 employees across 80 locations to develop prompting skills. CEO Jane Fraser says AI will create unimaginable new jobs, change everyday work, and eliminate some roles. Mandatory training aims to remove myths of intimidation around AI and help employees apply prompting skills in life and work. Executives emphasize adaptability and pivoting skill sets, arguing that someone using AI may outperform those who do not, so staff must learn to use AI tools.
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