A report from Workday reveals over 80% of organizations are increasing their use of AI agents. While 75% of workers are comfortable collaborating with AI, only 30% are comfortable being managed by them. Concerns include added pressure to work faster, and a lack of trust persists, with 25% believing AI agents are overhyped. The findings emphasize maintaining human accountability in AI decision-making, advising that AI systems should not operate fully without human oversight to foster trust and effective usage.
Building trust means being intentional in how AI is used and keeping people at the center of every decision, according to Kathy Pham, vice president of AI at Workday.
You wouldn't want to have a system that can do this fully without a human in the loop, said Sapna Chadha, VP for Southeast Asia and South Asia Frontier at Google.
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