"We're at a phase where in 2024 we think generative AI will move from pilots and experiments to implementation and industrialization," Paul Knopp, the U.S. CEO of KPMG, tells Axios.
"In sales, software development, marketing and customer service, 'when you look at the metrics that customer service leaders typically run their operations by: average handle time, customer satisfaction, cross-sell ... all of those metrics are rising," Clara Shih, CEO of Salesforce AI, tells Axios.
[
add
]
[
|
|
...
]