Mihir Shukla, CEO of Automation Anywhere, stated that while AI is seen as cool by CEOs, the focus is shifting to finding real value from it, emphasizing that the conversation is about practical realities, not hype.
Raj Sharma of EY highlighted that AI is compelling the firm to rethink its commercial model, moving towards a 'service-as-a-software' approach that enables clients to pay based on outcomes rather than just time and resources.
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