Salesforce and HubSpot are focusing on AI-powered agents, with Salesforce's CEO Marc Benioff stating a "hard pivot" towards their Agentforce platform. These agents are designed to operate independently, make decisions, and complete tasks automatically. However, experts like Christopher Penn and Paul Roetzer express skepticism, comparing agents to self-driving apps and suggesting they are merely a rebranding of existing bot technology with limited capabilities. The promises of seamless integration and task automation have not yet been realized, highlighting a gap between expectation and reality in AI's current state.
Agents are AI that use tools to accomplish goals. They are intelligent systems that perform tasks without human intervention.
Agents are nothing new; they just changed the name of bots. We were promised something that seamlessly uses your computer.
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