"Appian CEO Matt Calkins said many companies are deploying AI incorrectly. It starts with something as simple as reviewing résumés. "We're trying to be all modern and everything, but the reason I don't like that is we're trying to hire at a very elite level, and I think if we use AI, we're going to start checkboxing," Calkins told Business Insider during a recent dinner with reporters."
"AI has upended job hunting and hiring. While major companies like Google and Salesforce told Business Insider earlier this year that they use AI to assist in reviewing candidates, many still rely entirely on recruiters for filtering applications. Companies have said that using AI to help with the influx of initial applications, ideally freeing up recruiters to focus on top candidates."
Appian halted an effort to use AI to review résumés because automated screening risks checkboxing and overlooking standout applicants. The company emphasized that human reviewers can discern the "magic" in candidates beyond test scores or simple metrics. Large firms often use AI to assist initial candidate reviews, while many organizations still depend on recruiters to filter applications. Some applicants resort to paper résumés and some hiring managers return to in-person interviews for direct assessment. An MIT study found 95% of companies have yet to see returns on generative AI investments.
Read at Business Insider
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