Airline Said It's Not Responsible For Terrible Advice From Its Own Customer Service AI Bot. The Court... Disagreed.
Briefly

from Above the Law2 months ago
The airline's chatbot provided incorrect information, causing a customer to be misled and seek legal action.
Above the Lawhttps://abovethelaw.com/2024/02/airline-said-its-not-responsible-for-terrible-advice-from-its-own-customer-service-ai-bot-the-court-disagreed/
Air Canada's attempt to argue that the chatbot is a separate legal entity failed, leading to the customer being awarded most of the refund.
Above the Lawhttps://abovethelaw.com/2024/02/airline-said-its-not-responsible-for-terrible-advice-from-its-own-customer-service-ai-bot-the-court-disagreed/
Read at Above the Law
#ai-chatbot #customer-service #air-canada #legal-dispute #court-ruling
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