"In a shareholder letter posted on Airbnb's website, the company said it's conducting early testing with an AI-powered search that is "focused on giving guests a more natural way to describe what they're looking for, and ask questions about the listing and location." The letter added that the AI search tool will become "a more comprehensive and intuitive search experience that extends through the trip," but the company didn't offer a definitive date on when it would be available to the public."
"While it may feel like Airbnb is late to incorporating AI into its ecosystem, it introduced an AI chatbot that handles customer service requests last year. While the AI agent is only available to users in North America currently, Airbnb said that it already handles a third of customer requests without the need for human intervention, as reported by TechCrunch."
"Airbnb plans to double down on artificial intelligence to improve its user experience for both guests and hosts. During a fourth-quarter earnings call, Airbnb's CEO, Brian Chesky, said the company is building an "AI-native experience" aimed at helping guests book trips, assisting hosts with their listings, and running the company more efficiently. According to Chesky, there's an AI search tool to help guests book trips that's live for a small percentage of users right now."
Airbnb plans to build an AI-native experience to help guests book trips, assist hosts with listings, and improve operational efficiency. An AI-powered search is live for a small percentage of users and is undergoing early testing to let guests describe needs naturally and ask questions about listings and locations. The AI search is intended to evolve into a more comprehensive and intuitive search experience that extends through the trip, with no public release date announced. An AI customer-service chatbot launched last year in North America currently handles about one-third of requests and is scheduled to handle significantly more and expand globally.
Read at Engadget
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