"The new era of generative AI constitutes an extraordinary moment given the growth of new technologies that, for the first time, are beginning to provide the kind of scale and supple understanding of human language and communication that could be adequate to the size of the problems on global platforms."
"We have machines now that can do something that functionally is equivalent to a human reading a document and responding to what it said,"
"means we have a machine that can directly address the core activity that a human moderator is doing instead of merely producing the result."
"Better AI tools also may alleviate long-running concerns about the psychologically damaging labor that, to date, has been performed by (often underpaid) human moderators, who regularly must stare at hundreds of images of violence, sexual abuse, and general trauma-inducing content."
Generative AI offers substantially improved scale and nuanced understanding of human language and communication that can match the scope of problems on global platforms. These technologies remain imperfect but are rapidly improving in some cases. Traditional machine-learning for content moderation has mainly performed complex pattern matching. Generative AI enables a more advanced approach to interpreting user-generated messages that functionally resembles a human reading and responding. Improved tools can reduce the psychologically damaging labor performed by human moderators and may enable enforcement in emerging spaces such as social virtual reality where existing systems are inadequate.
Read at Big Think
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