The No. 1 mistake companies make when they start working with AI? They set it and forget it.Most businesses treat a new AI agent as a tool that should just work 'out of the box' and run on its own, like a fancy version of Microsoft Office or Photoshop. In reality, what companies need to do is approach AI less like a piece of software and more like any new employee.
As the leader of a company that specializes in AI customer service, I've seen firsthand the return that businesses get by treating an AI agent like a member of the team - greater productivity, cost savings and happier team members, to name a few.
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