Agentic AI is anticipated to revolutionize customer service, with predictions that it will manage over two-thirds of interactions by 2028. A Cisco survey reveals that 93% of respondents believe agentic AI enhances the personalization, proactivity, and predictiveness of services, driving efficiency and cost savings. Additionally, 75% of participants trust B2B vendors who adopt such technology. Overall, agentic AI not only aims to improve operational efficiency but also fosters loyalty and boosts revenues, signaling a significant shift in how customer experiences are managed.
Agentic AI will fundamentally change the very nature of services, enabling customer experience teams to make every interaction personalized, proactive, and predictive across every customer touchpoint.
It's no surprise then that this research uncovers overwhelming appetite and excitement for agentic AI-led customer experience. What is surprising is the velocity.
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