Sage Group, an accounting and financial technology leader, suspended its Sage Copilot AI assistant after it mistakenly revealed financial records of some customers. The incident was reported by a customer who requested recent invoices, inadvertently accessing data from other accounts. Despite the reported breach, Sage described it as a minor issue affecting only a few customers, denying that sensitive data was leaked. This incident raises ongoing concerns about data privacy and the challenges organizations face when deploying AI technologies that handle vast amounts of information.
A customer found when they asked [Sage Copilot] to show a list of recent invoices, the AI pulled data from other customer accounts including their own.
The issue showed unrelated business information to a very small number of customers. At no point were any invoices exposed.
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