In an interview, Salesforce's chief futures officer, Peter Schwartz, emphasized that empathy has become the most important skill for employees in the AI era, overshadowing traditional skills like coding. He advised parents to encourage their children to learn how to work collaboratively rather than just focusing on technical skills. Schwartz noted that as AI handles more routine tasks, the need for creative collaboration becomes crucial. Despite acknowledging the difficulty in measuring empathy during hiring, he underscores its significance in building effective teamwork, reflecting a significant shift in workplace dynamics due to AI advancements.
"The most important skill is empathy, working with other people," said Schwartz in an interview with Business Insider at the Singapore tech conference ATxSummit.
AI's impact on coding for Salesforce has been "huge," with a massive increase in productivity due to AI-powered tools enabling faster and more creative coding.
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