"AI allows small businesses -- who many times do not have the staff or resources of their competitors -- to punch above their weight," explained Jordan Crenshaw, senior vice president of the US Chamber's Technology Engagement Center. "It's encouraging to see small businesses embrace technology and express optimism for the future as these platforms serve as a catalyst for innovation and resilience."
"91% of businesses actively using AI say it will help their business grow in the future, and 81% of small businesses plan to increase their use of technology platforms."
The survey reveals that 98% of small firms use at least one technology platform enabled by AI, and 40% are now using generative AI tools, nearly double the previous year's 23%."
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