"The report found a wide variety of AI implementations. The report found 47% of telecommunications companies are using AI for security operations and cybersecurity, 46% for tech support, 45% for customer service and experience, 45% for product innovation and design, 43% for marketing, 43% for productivity and research, 41% for software development, and 39% for network or equipment configuration and automation."
"The report found that nineteen uses of AI have already shown positive ROI for telecommunications companies. The top ten are customer service and experience; security operations and hypersecurity; tech support; marketing; productivity and research; product innovation and design; network or equipment configuration and automation; finance and accounting; software development; and network remediation. The top five AI impacts across business areas are in productivity (61%), customer experience (60%), business growth (53%), security (51%) and marketing (44%)."
Responses from 489 executives at companies with more than 100 employees and at least $10 million in annual revenue were collected between April 18 and June 3. Fifty-six percent of telecommunications executives reported using agentic AI. AI implementations include security operations (47%), tech support (46%), customer service and experience (45%), product innovation and design (45%), marketing (43%), productivity and research (43%), software development (41%), and network or equipment configuration and automation (39%). Nineteen AI uses already showed positive ROI, with top impacts in productivity (61%), customer experience (60%), business growth (53%), security (51%), and marketing (44%). Respondents reported improved productivity (72%), faster time to insight (58%), and better accuracy (55%).
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