As distinguished VP analyst Frances Karamouzis pointed out during her trends presentation, cloud platforms are moving away from focusing on technology and toward business value as a key differentiator.
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It's no secret that AI is at the forefront of every conversation about technology.
McKinsey's state of AI report for 2021 found that 56% of businesses reported AI adoption in at least one function, up from 50% in the previous year.
The hype is warranted as AI is the catalyst for the alchemy of turning uncertainty into opportunity.
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The problem is, most businesses are applying AI in the wrong way.
Gartner estimates that 90% of all conversational AI applications out in the world right now are going to fail, if they haven't already.
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