A Consumer Reports survey revealed that Tesla and Rivian offer the most reliable EV charging networks in the U.S., with issues reported by only 4% and 5% of users, respectively. In contrast, Shell's Recharge network was the least reliable, with a staggering 48% of users experiencing problems. Other networks like EVgo and Blink also struggled, reporting 43% and 41% issue rates. The survey highlighted payment and hardware malfunctions, especially with charging station screens, echoing the need for these networks to enhance their services as EV adoption continues to grow.
Tesla and Rivian lead in EV charging satisfaction, with only 4% and 5% of owners reporting issues, while Shell's service suffers with 48% problems.
Consumer Reports identifies broken screens and payment problems as common issues across networks, highlighting the need for improved accountability and user experience.
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