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Harvard Business Review
11 months agoAI Can Be Both Accurate and Transparent
In 2019, Apple's credit card business came under fire for offering a woman one twentieth the credit limit offered to her husband.When she complained, Apple representatives reportedly told her, "I don't know why, but I swear we're not discriminating.It's just the algorithm."Today, more and more decisions are made by opaque, unexplainable algorithms like this - often with similarly problematic results.