#workforce-impact
#workforce-impact
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fromFast Company
1 week agoWhy AI's impact on the call center industry won't be as dire as predicted
Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person calls in and may already know what problem the customer has before even saying "hello." He can spend more time actually serving the customer."A.I. has taken (the) robot out of us," Kirakosian said.
Artificial intelligence
fromBusiness Insider
3 weeks agoCalling all Wall Street workers: We want to hear how you're using AI
David Solomon's talked about AI that can draft IPO documents in minutes. Jamie Dimon is a "tremendous" user of JPMorgan's suite of tools. UBS has used AI to generate avatars of analysts that explain research to clients. Wall Street's C-Suites have been hyping generative AI - touting their tools at conferences, earning calls, and interviews, and talking big about how it will improve productivity, reduce gruntwork, and even keep headcount low.
Artificial intelligence
fromFortune
2 months agoIt's a cruel summer for student loan borrowers. Here's how HR leaders can make the case for better benefits for their employees
"It's been an evolution and the recognition that student loans are here to stay, and, quite frankly, that the student loan debt crisis is real," says Stacey MacPhetres, senior director of education finance for EdAssist by Bright Horizons, which offers tuition assistance and student loan repayment benefit plans.
Education
Artificial intelligence
fromFuturism
3 months agoInvestment CEO Tells Convention Audience That 60 Percent of Them Will Be Unemployed Next Year Due to AI
Many businesses are not seeing the ROI from AI investments despite significant expenditure.
Tech CEOs continue to invest in AI while project failure rates are increasing.
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